Dhokebaji Privacy Policy —
Our Commitment to Protecting Your Data

We collect various types of information when you register and use Dhokebaji's services. This data falls into two main categories — what you provide directly and what is collected automatically.

Some of the above information is mandatory (such as name, mobile number, and email) while some is optional. Without the mandatory details, creating an account or using our services may not be possible.

Dhokebaji collects your information through several methods, each described in detail below:

• Provided directly: You provide information directly through the registration form, profile updates, KYC verification, and support chat.
• Automatically collected: Technical data is collected automatically via cookies, log files, and tracking technologies while you use the platform.
• From third parties: From payment gateways (bKash, Nagad), identity verification services, and fraud prevention partners.
• Public sources: From government databases or other sources where legally required or necessary.

Dhokebaji uses the information we collect solely for specific, lawful purposes. We never use your data for unnecessary or unauthorized activities. The primary purposes are:

• Account management: To verify registration and login, and to keep your account secure.
• KYC & Age Verification: To verify identity and age in compliance with international gaming regulations.
• Payment processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect unusual activity and maintain platform security.
• Customer Support: To respond to your complaints and queries accurately and promptly.
• Responsible gaming: To identify signs of gaming addiction and provide timely support.
• Relevant offers: To offer promotions tailored to your preferences and gaming habits.
• Legal obligations: To provide required information to regulatory authorities.

Dhokebaji uses industry-leading technology to keep your data secure. Key aspects of our security framework include:

• 256-bit SSL Encryption: All data transfers are carried out over fully encrypted channels.
• Secure servers: Your information is stored in secure, internationally certified data centers.
• Access control: Only authorized staff can access your data, strictly on a need-to-know basis.
• Regular security audits: Third-party security experts conduct regular audits of our systems.
• Data Deletion Policy: After account closure and once legal obligations are fulfilled, your data is securely deleted.

Retention periods vary depending on the type of data. Financial transaction records are typically kept for up to 5 years after account closure (as required by law). Other personal data is deleted as soon as it is no longer needed.

Dhokebaji may share your information with specific third parties in limited circumstances, as outlined below:

• Payment processors: Financial details required to process bKash, Nagad, Rocket, or bank payments.
• KYC Verification Provider: Necessary data shared with licensed verification providers to confirm identity and age.
• Game Software Provider: Minimum data required to run specific games (account ID).
• Law enforcement: To government agencies in response to legal orders or investigations into serious offences.
• Regulatory authority: Mandatory reporting as required by gaming licensing authorities.

Dhokebaji's website and app use cookies and similar technologies to enhance your experience and maintain platform security.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Every Dhokebaji member holds the following rights over their personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to rectification: You may contact support to update any incorrect or outdated information.
• Right to erasure: Unless required by law, you may request deletion of your data after your account is closed.
• Right to object: You may object to your data being used for marketing purposes.
• Right to restriction: You may request that the processing of your data be restricted under certain circumstances.
• Right to data portability: You may request your information in a portable format.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days. Identity verification may be required in some cases.

Dhokebaji may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email.
• A notice will be displayed on the platform homepage.
• The "Last Updated" date at the top of this page will reflect the change.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you object to the changes, you may request to close your account.